tag:blogger.com,1999:blog-1278085019370560632.post2095066643792390728..comments2024-03-20T21:29:34.452-04:00Comments on Karen Heenan: Does anybody knowKarenhttp://www.blogger.com/profile/00449229622474314815noreply@blogger.comBlogger20125tag:blogger.com,1999:blog-1278085019370560632.post-89194692700245379482010-08-18T19:03:53.282-04:002010-08-18T19:03:53.282-04:00I had a similar thing happen with my cat. The cat ...I had a similar thing happen with my cat. The cat had spent a week in nurse boarding- meaning I boarded him and he had an abscess and they were applying medicine. I picked him up and on the way home he was moaning and lethargic. An hour later I found him moaning laying on his side half dead- literally. I rushed him back and they said- oh, kidney failure. Funny, his kidneys were not failing this morning when you handed him to me and said- he did great! have a nice day, here's your bill. He was dead by the next morning and I was devastated. They do this thing there where all the nurses and doctors send you a condolence card if you pet dies. I was furious and raging at this point. The owner and head vet did call me several times but I basically told him they would no longer get my business if they can't see that an animal is in pain, moaning and basically dying while in their care for over a week. HELLO! yeah, let me send my dog to you too so you can kill her. Go somewhere else. sorry that i'm so fired up. I just read this and it brought all the memories back of that terrible terrible thing. I'm sorry it happened to you and I'm glad the kitty is ok. I miss mine.RedHeadShannonhttps://www.blogger.com/profile/08334815026638589552noreply@blogger.comtag:blogger.com,1999:blog-1278085019370560632.post-46357723353886982162010-08-10T13:43:56.844-04:002010-08-10T13:43:56.844-04:00You're spot on right regarding the vet issues....You're spot on right regarding the vet issues. "Things happen"? Well, yeah, and the next freaking "thing" is that I and my entire family of cats are going elsewhere!<br /><br />YOU shouldn't have had to call the next day at all -- all that was wanted was a sincere recognition of the mistake and a genuine apology. That's all I would have needed, too. But to brush off you, your concerns, and Alice, so callously is unconscionable.<br /><br />You said "I dropped off something small and helpless and trusted them to take proper care of her, and they didn't." That's the whole thing, in a nutshell, and it goes way, way beyond "customer service", even though it's also bad customer service, not to mention sucky business practice.Noilehttp://www.noile.net/noreply@blogger.comtag:blogger.com,1999:blog-1278085019370560632.post-47812062275542689232010-08-09T10:22:59.086-04:002010-08-09T10:22:59.086-04:00The vets owe an apology to you and your cat. That...The vets owe an apology to you and your cat. That's terrible.Rosehttps://www.blogger.com/profile/05782386414185682598noreply@blogger.comtag:blogger.com,1999:blog-1278085019370560632.post-43843068856558650292010-08-09T08:55:39.548-04:002010-08-09T08:55:39.548-04:00So sorry about your cat. No excuse. The same thing...So sorry about your cat. No excuse. The same thing happened to my GRANDMOTHER-she was sent home with an IV needle still in her arm and the hospital expected my aunt to remove it!Valeriehttps://www.blogger.com/profile/01895625114035965626noreply@blogger.comtag:blogger.com,1999:blog-1278085019370560632.post-83355680860893682952010-08-09T07:10:44.363-04:002010-08-09T07:10:44.363-04:00Your Vet`s office got off easy with you, I would l...Your Vet`s office got off easy with you, I would likely have gone postal (apologies to any Postal employees), there is absolutely no excuse for that. Things happen, is an appropriate comment for being kept waiting for an appointment, but not for an IV still being in place. I can't believe someone would say something like that in this situation. I am sitting here just steaming on your behalf. Good luck on finding another Vet, it can be challenging, I have finally found a great one, after trying 4 vets in 5 years. I hope you are successful sooner than I was. <br /><br />Get well soon to Alice.LChttps://www.blogger.com/profile/05461543882119926595noreply@blogger.comtag:blogger.com,1999:blog-1278085019370560632.post-69507726093677760412010-08-08T21:51:14.965-04:002010-08-08T21:51:14.965-04:00And I thought pet care was far superior to healthc...And I thought pet care was far superior to healthcare for humans, both in the quality of care and the customer experience. I'm so sorry you had to go through this. Glad to hear she's better thought.<br />AnnetteAnnettehttp://fabricateandmira.wordpress.com/noreply@blogger.comtag:blogger.com,1999:blog-1278085019370560632.post-42178496849100592712010-08-08T21:12:26.261-04:002010-08-08T21:12:26.261-04:00How awful! I would have totally lost my mind if t...How awful! I would have totally lost my mind if that had happened to one of my cats! The very least you should have gotten was an unsolicited and sincere apology. "Things happen" my a$$! I'm glad Alice is feeling better in spite of the questionable care she received.Elarayhttps://www.blogger.com/profile/06487492651398001387noreply@blogger.comtag:blogger.com,1999:blog-1278085019370560632.post-48302616575042825022010-08-08T19:21:25.457-04:002010-08-08T19:21:25.457-04:00OmyGoodness I would have totally freaked out over ...OmyGoodness I would have totally freaked out over their blunder and of course followed with a slew of expletives. I'm glad she is feeling better.Sheilahttps://www.blogger.com/profile/03688900287732221253noreply@blogger.comtag:blogger.com,1999:blog-1278085019370560632.post-37683597087347357362010-08-08T19:13:18.870-04:002010-08-08T19:13:18.870-04:00I'm glad to hear that Alice is better. You mus...I'm glad to hear that Alice is better. You must be climbing the walls: no Burda, a sick kitty, and an incompetent vet. I know that the health care profession is overwhelmed, but really! I must remember to tell my vet that I love him. Well, maybe not, but I do appreciate him.Rosehttps://www.blogger.com/profile/08501837896957263739noreply@blogger.comtag:blogger.com,1999:blog-1278085019370560632.post-60803979783977116812010-08-08T19:01:28.463-04:002010-08-08T19:01:28.463-04:00I saw your comment about taking a cab, so I don...I saw your comment about taking a cab, so I don't know if you have a car available, but I've been using the Cat Clinic of Cherry Hill (very close to the mall) for the past 10 years for my 3 feline children. I've always been pleased with the care they received.Lindanoreply@blogger.comtag:blogger.com,1999:blog-1278085019370560632.post-9657629682234366992010-08-08T18:46:37.415-04:002010-08-08T18:46:37.415-04:00You're right, they might as well send out Sept...You're right, they might as well send out September with August at this rate. What is their problem lately?<br />I'd be angry too. I'm glad the cat is doing better.Nancy Khttps://www.blogger.com/profile/02235347323004026695noreply@blogger.comtag:blogger.com,1999:blog-1278085019370560632.post-9565510792688501712010-08-08T18:45:36.786-04:002010-08-08T18:45:36.786-04:00I'd be looking for a new vet too! Totally cra...I'd be looking for a new vet too! Totally crappy way that you and Alice were treated. I'm happy that Alice is OK, 7 teeth out at once is quite a job to get used to.JustGailhttps://www.blogger.com/profile/08948391538309176039noreply@blogger.comtag:blogger.com,1999:blog-1278085019370560632.post-3699264258261452632010-08-08T18:36:37.097-04:002010-08-08T18:36:37.097-04:00Wow, that's horrible. Poor kitty and poor you....Wow, that's horrible. Poor kitty and poor you. What's so hard about saying "sorry?"Amyhttp://www.quixoticpixels.comnoreply@blogger.comtag:blogger.com,1999:blog-1278085019370560632.post-78042713112193317232010-08-08T17:59:34.180-04:002010-08-08T17:59:34.180-04:00Oh poor cat and you for having to deal with it. I ...Oh poor cat and you for having to deal with it. I just put a 12-year old former stray down I'd saved from the street - total cost after tests, etc. 1/3 of a large house payment. She had renal failure - stage 4 - that came on so suddenly. She was always afraid which I attribute to prior mis-treatment (like being thrown out on a rural road starving). At least she had good care and constant love from us for a few years. Miss her.judi.0044https://www.blogger.com/profile/12462757383148983890noreply@blogger.comtag:blogger.com,1999:blog-1278085019370560632.post-20682281768408805332010-08-08T17:40:09.616-04:002010-08-08T17:40:09.616-04:00So sorry to hear about kitty! That is the most ab...So sorry to hear about kitty! That is the most abominable treatment. I'm so glad you're going to a different vet now. Good riddance.<br /><br />Hope she's recovering ok.<br /><br />*hugs*SEWNhttps://www.blogger.com/profile/05447977771494445400noreply@blogger.comtag:blogger.com,1999:blog-1278085019370560632.post-51643240396937785572010-08-08T17:06:41.838-04:002010-08-08T17:06:41.838-04:00OH im so sorry i would have been livid too!I agree...OH im so sorry i would have been livid too!I agree that an apology seems to be a hard thing to get these days,they seem to think that an apology opens them up for charges or something.When in reality a sincere apology is usually all we looking for.<br />Im glad kitties fine though:)mitch1066https://www.blogger.com/profile/01005849905289388643noreply@blogger.comtag:blogger.com,1999:blog-1278085019370560632.post-30847905240882827322010-08-08T15:53:34.377-04:002010-08-08T15:53:34.377-04:00Well, I'm glad Alice is doing well. I think t...Well, I'm glad Alice is doing well. I think to make myself feel better, I would *force* an apology. I would do this to help the vet's office avoid issues like this in the future. Perhaps write them a sincere letter, explaining how you felt.<br /><br />I just happened to be at the GLP site a few minutes ago, renewing my subscription and they have a banner on the web site saying they expect Burda Mag to start mailing on 8/9/10. So it will come soon.meredithphttps://www.blogger.com/profile/17683287411020125224noreply@blogger.comtag:blogger.com,1999:blog-1278085019370560632.post-13117516743435887062010-08-08T15:49:21.451-04:002010-08-08T15:49:21.451-04:00I'm glad I wasn't the only one looking for...I'm glad I wasn't the only one looking for my Burda! I actually was so confused that I went to check on the date of the last one to make sure I hadn't received it already.<br />When my clio was a pup and she needed "the" operation, I brought her home and she was fine but as the days went by I noticed her scar was opening up like a pucker, I quickly rushed her to the vet to be told that sometimes that happens and it would probably fix itself, no apologies this is the way it is. Well that was the last time I went there. The scar did eventually flatten out, but it was the ugliest thing ever for a long time. That was totally unprofessional and they were unapologetic, after all the years I had been going there.Lisette Mhttps://www.blogger.com/profile/13332082021185663844noreply@blogger.comtag:blogger.com,1999:blog-1278085019370560632.post-85913929646996095792010-08-08T15:39:13.140-04:002010-08-08T15:39:13.140-04:00I looked at the August Burda, and for the first ti...I looked at the August Burda, and for the first time in a long time, decided not to buy it (previously that would have meant missing out on a must-buy issue- but of course that's hindsight speaking, but honestly, it was much less than inspiring, in fact a yawn!). I hope September is better! BTW I'm in Belgium.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1278085019370560632.post-33569099722545087052010-08-08T15:33:36.979-04:002010-08-08T15:33:36.979-04:00That totally sucks! I hope you can find a good vet...That totally sucks! I hope you can find a good vet soon...they are worth their weight in gold! My daughter works in a vet clinic in England and just had our beloved grandkitty Lola's teeth done...got the sad news today that her lab work shows the early signs of renal failure. She can be managed with special diet and medication for years the vet says, but we are all sad today for Ms. Lola. :(Maryissewfasthttps://www.blogger.com/profile/12780345687245124170noreply@blogger.com